BlackEyes LogoBLACKEYES

Terms of Service

Last updated: 13 July 2026

1. Introduction and acceptance

These terms of service (“Terms”) govern your use of BLACKEYES (“BLACKEYES”, “we”, “us”), operated from the United Kingdom.

By using the free exposure check, creating an account, or subscribing to the data-removal plan, you agree to these Terms and our Privacy Policy. If you do not agree, do not use the service.

You must be at least 18 years old, and you may only use the service in relation to your own personal data.

2. What we do

BLACKEYES helps you find and remove your personal data from the internet. The service has two parts:

  • The free exposure check — you enter your email and we search breach data and the open and dark web for information exposed about you, and show you what we find.
  • The data-removal plan — a paid subscription under which, acting as your authorised agent, we send data-erasure and opt-out requests to data brokers and people-search sites on your behalf, then monitor for new exposure and re-send as needed.

We are not a law firm and this is not legal advice. We are not a consumer reporting agency, and our results must not be used to make decisions about anyone's credit, employment, housing, or insurance.

3. Your authorisation (acting as your agent)

When you start removals, you appoint BLACKEYES as your authorised agent to submit data-protection requests (including under UK GDPR and, where relevant, the California Consumer Privacy Act) to data brokers and similar companies on your behalf.

To do this we include the identity details you give us — such as your name, date of birth, addresses and phone numbers — inside those requests, so the recipient can locate and remove your records. You confirm that these details are your own and accurate. Submitting another person's data, or false details, is not permitted and may cause requests to fail.

4. Your account

  • Removals run only for your verified account email address, which cannot be changed after sign-up
  • You are limited to one account per person and are responsible for keeping your login secure
  • You must tell us promptly of any unauthorised access to your account
  • We may refuse registration or suspend accounts that breach these Terms

5. Pricing and payment

  • The removal plan is a recurring subscription, billed monthly or annually at the prices shown on our pricing page, in pounds sterling (GBP)
  • Your subscription renews automatically at the end of each term until you cancel
  • Payments are handled by a third-party payment provider; we do not store your card details
  • We may change pricing, but a change will not affect the term you have already paid for

6. Cancellation and refunds

Our removal plan is a service. Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel within 14 days of purchase. Because removals work best when they begin immediately, at checkout you ask us to start the service straight away and acknowledge how that affects your refund:

  • Before any work has begun — if you cancel before we've run your exposure scan or sent your first removal request, we've done no work on your behalf and you get a full refund. Because you ask us to start immediately, work normally begins within minutes of purchase.
  • After work has started, within 14 days — you may still cancel, but because we've already acted for you (running your deep exposure scan and sending real, legally-binding requests that can't be un-sent), we may keep a reasonable amount in proportion to the work already done. As we act quickly, most of the first pass is usually complete by this point.
  • After 14 days, or on renewal — the current term is non-refundable, but you can cancel any time to stop your plan renewing and you keep access until the end of the term you've paid for.

The free exposure check costs nothing, so there is nothing to refund for it. Refunds are offered in good faith; we may decline where there is clear evidence of abuse (for example, repeatedly subscribing, using the service in full, and then requesting a refund). To cancel or request a refund, use your dashboard or contact us. This section does not affect your statutory rights.

7. What we can and cannot promise

We send valid erasure and opt-out requests and chase them, but we do not control the companies that receive them. We cannot guarantee that every broker will comply, how quickly they will act, or that your data will never reappear — which is why the plan includes ongoing monitoring and re-removal.

Your dashboard shows each request's honest status: a site is only marked “Removed” when the broker confirms it, never before. Some sites offer no route we can action for you and are shown as self-service steps you complete yourself.

8. Acceptable use

You must use BLACKEYES only for your own personal data and for lawful purposes. You must not:

  • Submit another person's data, impersonate anyone, or provide details that are not your own
  • Use the exposure check or any data it returns to harass, stalk, or harm any person, or to access any account or system
  • Scrape, bulk-download, or automate access to the service beyond normal use, or circumvent security or rate limits
  • Use the service for any unlawful purpose

Breaching this section may result in suspension or termination.

9. The exposure check

The exposure check compiles information from publicly available sources and existing data-breach records, using automated processes and artificial intelligence. Automated systems can make mistakes, including misidentifying a person or surfacing outdated or inaccurate information. Results are provided for your information only and should be verified before you rely on them.

10. Limitation of liability

To the maximum extent permitted by law, the service is provided “as is” without warranties of any kind, and our total liability to you for any claim arising from your use of the service is limited to the amount you paid us in the 12 months before the claim. We are not liable for indirect or consequential losses.

Nothing in these Terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything that cannot lawfully be excluded. Your statutory rights under the Consumer Rights Act 2015 are not affected.

11. Privacy and data protection

How we handle your personal data is set out in our Privacy Policy, which forms part of these Terms.

12. Termination

  • You may cancel your plan or close your account at any time
  • We may suspend or terminate your account for breach of these Terms, or otherwise on reasonable notice
  • On closure, your data is deleted in line with our Privacy Policy

13. Governing law

These Terms are governed by the laws of England and Wales, and disputes are subject to the courts of England and Wales. If you are a consumer, you keep the benefit of any mandatory protections of the law where you live.

14. Changes to these terms

We may update these Terms from time to time. Material changes will be communicated by email or a prominent notice on our website before they take effect. Continuing to use the service afterwards means you accept the updated Terms.

15. Contact

For any questions about these Terms, please contact us.

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