Terms of Service

1. Introduction and acceptance

These terms of service (“Terms”) govern your use of BLACKEYES.IO (“the Service”), operated from the United Kingdom.

By creating an account or using the Service, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, do not use the Service.

You must be at least 18 years old to use this Service.

2. Service description

BLACKEYES.IO is an open source intelligence (OSINT) platform. You submit an email address, and the platform runs an automated investigation pipeline that compiles a detailed intelligence report from publicly available sources and existing data breach records.

Reports are provided for informational purposes only. They do not constitute legal advice, professional advice, or a recommendation to take any action.

BLACKEYES.IO is not a consumer reporting agency and does not provide consumer reports as defined under any applicable law. Reports must not be used as a factor in establishing eligibility for credit, insurance, employment, or any other purpose regulated by consumer reporting legislation.

3. Account registration

• You must provide a valid email address and accurate information when registering
• You are limited to one account per person
• You are responsible for maintaining the security of your account credentials
• You must notify us immediately of any unauthorised access to your account
• We reserve the right to refuse registration or terminate accounts at our discretion

4. Credits and pricing

The Service operates on a credit-based system. Each investigation consumes one credit.

• New accounts may receive complimentary credits at our discretion
• Additional credits can be purchased in packs at the prices displayed on our website
• All prices are displayed in pounds sterling (GBP)
• Credits are non-transferable between accounts
• Unused credits do not expire while your account remains active
• We reserve the right to modify pricing at any time; changes will not affect credits already purchased

5. Acceptable use policy

You may use the Service for the following legitimate purposes:

• Personal security awareness — checking your own digital exposure
• Professional due diligence — where you have a lawful basis to investigate
• Security research — assessing the exposure of individuals or organisations with appropriate authorisation
• Background checking — where legally permitted in your jurisdiction

Prohibited uses

You must not use the Service or any data obtained through it to:

• Harass, stalk, threaten, or intimidate any individual
• Access or attempt to access any account, system, or service using information obtained from reports (including passwords or credentials found in breach data)
• Blackmail, extort, or coerce any individual using information obtained from reports
• Distribute, sell, publish, or commercially exploit report data without the written consent of the data subjects
• Make employment, lending, housing, insurance, or educational decisions based solely on report contents, unless you have independent legal authority to do so
• Conduct surveillance or monitoring of individuals without lawful authority
• Engage in any illegal activity, including fraud, identity theft, or impersonation
• Scrape, bulk-download, or automate access to the Service beyond normal use
• Circumvent any security measures, rate limits, or access controls
• Violate applicable data protection laws in your handling of report data

Violation of this acceptable use policy will result in immediate account termination without refund. We may also report violations to relevant law enforcement authorities.

6. Data accuracy and disclaimers

Investigation reports are generated using artificial intelligence (large language models) and automated data aggregation. AI systems can produce errors, including but not limited to:

• Misidentification — the report may associate data with the wrong person, particularly where individuals share similar names, usernames, or other identifiers
• Hallucination — AI models may generate information that appears plausible but is fabricated or inaccurate
• Outdated information — data sources may contain information that is no longer current or relevant
• Incorrect associations — the system may incorrectly link unrelated data points, accounts, or individuals

We do not independently verify, validate, or guarantee the accuracy, completeness, or currency of any information in reports. You must independently verify all information before relying on it or taking any action based on it. Reports are provided for informational purposes only and do not constitute evidence, proof, or fact.

You acknowledge that you use this Service at your own risk and accept full responsibility for how you interpret and act upon report contents.

7. Investigation subject rights

Individuals whose personal data appears in investigation reports have rights under UK GDPR, including the right to access, rectify, or request erasure of their data.

If you are the subject of an investigation and wish to exercise your rights, please contact us. We will process valid requests within one calendar month.

8. Intellectual property

• The BLACKEYES.IO platform, branding, report format, and underlying technology are owned by BLACKEYES.IO
• You may use report contents for your own legitimate purposes as permitted by these Terms
• You may not redistribute, resell, or commercially publish reports or report data
• You may not copy, reproduce, or create derivative works from the platform itself

9. Payment terms

Payments are processed securely by a third-party payment provider. We do not store your payment card details.

• All purchases are final once credits have been used
• Failed payments will not result in credit allocation
• We will provide a receipt for all purchases

10. Cancellation and refunds

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel a credit purchase within 14 days of the transaction date, provided the credits have not been used.

By using a credit to initiate an investigation, you acknowledge that the digital content has been delivered and agree that your right to cancel that credit is waived.

To request a cancellation or refund for unused credits, please contact us.

You may delete your account at any time. Upon account deletion, all associated data will be removed in accordance with our Privacy Policy. Unused credits are forfeited upon account deletion.

11. Service availability

We aim to provide a reliable service but do not guarantee uninterrupted availability. We reserve the right to:

• Perform maintenance that may temporarily affect availability
• Modify, suspend, or discontinue any part of the Service with reasonable notice
• Limit investigation processing during periods of high demand

Investigation processing times are estimates and not guaranteed. If an investigation fails due to a system error, the credit will be refunded to your account.

12. Limitation of liability

To the maximum extent permitted by law:

• The Service is provided “as is” and “as available” without warranties of any kind, whether express or implied
• We do not warrant the accuracy, completeness, or fitness for any particular purpose of investigation reports
• Our total liability to you for any claims arising from your use of the Service is limited to the amount you have paid us in the 12 months preceding the claim
• We are not liable for any indirect, incidental, special, consequential, or punitive damages

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited under the laws of England and Wales.

Your statutory rights as a consumer under the Consumer Rights Act 2015 are not affected by these Terms.

13. Indemnification

You agree to indemnify and hold harmless BLACKEYES.IO from any claims, damages, losses, or expenses (including legal fees) arising from:

• Your use of the Service
• Your violation of these Terms, including the acceptable use policy
• Your violation of any applicable law or regulation
• Any third-party claim arising from your use of report data

14. Privacy and data protection

Our collection and use of personal data is governed by our Privacy Policy, which forms part of these Terms.

You are responsible for ensuring that your use of report data complies with all applicable data protection laws, including UK GDPR. You are the data controller for any personal data you extract from reports and process for your own purposes.

15. Termination

• You may close your account at any time
• We may terminate or suspend your account immediately and without notice for violation of the acceptable use policy
• We may terminate your account with 30 days' notice for any other reason
• Upon termination, your right to use the Service ceases immediately
• Account data will be deleted in accordance with our Privacy Policy

16. Governing law

These Terms are governed by the laws of England and Wales. Any disputes arising from these Terms or your use of the Service shall be subject to the exclusive jurisdiction of the courts of England and Wales.

If you are a consumer, you will benefit from any mandatory provisions of the law of the country in which you reside. Nothing in these Terms affects your rights as a consumer to rely on such mandatory provisions of local law.

17. General provisions

• Severability — if any provision of these Terms is found to be unenforceable, the remaining provisions remain in full force
• Entire agreement — these Terms, together with our Privacy Policy, constitute the entire agreement between you and us regarding the Service
• No waiver — our failure to enforce any right or provision does not constitute a waiver of that right
• Assignment — we may assign our rights and obligations under these Terms. You may not assign yours
• Force majeure — we are not liable for failure to perform obligations due to circumstances beyond our reasonable control

18. Changes to these terms

We may update these Terms from time to time. Material changes will be communicated via email or a prominent notice on our website at least 30 days before they take effect. Continued use of the Service after changes take effect constitutes acceptance of the updated Terms.

19. Contact

For questions about these Terms, please contact us.