BlackEyes LogoBLACKEYES

Terms of Service

Last updated: 1 October 2026

1. Introduction and acceptance

These terms of service (“Terms”) govern your use of BLACKEYES (“BLACKEYES”, “we”, “us”), operated from the United Kingdom.

Who you are contracting with

Trading name: BLACKEYES.IO, a sole trader established in the United Kingdom. Sole traders are not registered at Companies House, so there is no company number.

ICO registration: registered with the UK Information Commissioner's Office as a data controller, number ZC218908 — verifiable on the ICO's public register of fee payers, which names the registered data controller and the registered address.

Contact: privacy@blackeyes.io, or the contact form. We answer at that address; it is also the address every removal request we send on your behalf comes from.

By using the free exposure check, creating an account, or subscribing to the data-removal plan, you agree to these Terms and our Privacy Policy. If you do not agree, do not use the service.

You must be at least 18 years old, and you may only use the service in relation to your own personal data.

2. What we do

BLACKEYES helps you find and remove your personal data from the internet. The service has two parts:

  • The free exposure check — you enter your email and we search breach data and the open and dark web for information exposed about you, and show you what we find.
  • The data-removal plan — a paid subscription under which, acting as your authorised agent, we send data-erasure and opt-out requests to data brokers and people-search sites on your behalf, then monitor for new exposure and re-send as needed.

We are not a law firm and this is not legal advice. We are not a consumer reporting agency, and our results must not be used to make decisions about anyone's credit, employment, housing, or insurance.

3. Your authorisation (acting as your agent)

When you start removals, you appoint BLACKEYES as your authorised agent to submit data-protection requests (including under UK GDPR and, where relevant, the California Consumer Privacy Act) to data brokers and similar companies on your behalf.

To do this we include the identity details you give us — such as your name, date of birth, addresses and phone numbers — inside those requests, so the recipient can locate and remove your records. You confirm that these details are your own and accurate. Submitting another person's data, or false details, is not permitted and may cause requests to fail.

4. Your account

  • Removals run only for your verified account email address. There is no self-service way to change it, because your entire removal history is attached to it — but if it is wrong or you lose access to it, email us and we will change it by hand and keep your history intact. You have a legal right to have inaccurate personal data corrected and nothing here limits it.
  • You are limited to one account per person and are responsible for keeping your login secure
  • You must tell us promptly of any unauthorised access to your account
  • We may refuse registration or suspend accounts that breach these Terms

5. Pricing and payment

  • The removal plan is a recurring subscription, billed monthly or annually at the prices shown on our pricing page, in pounds sterling (GBP)
  • Your subscription renews automatically at the end of each term until you cancel
  • Payments are handled by a third-party payment provider; we do not store your card details
  • We may change pricing, but a change will not affect the term you have already paid for

6. Cancellation and refunds

Our removal plan is a service. Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel within 14 days of purchase. Because removals work best when they begin immediately, at checkout you ask us to start the service straight away and acknowledge how that affects your refund:

  • Before any work has begun — if you cancel before we've run your exposure scan or sent your first removal request, we've done no work on your behalf and you get a full refund. Because you ask us to start immediately, work normally begins within minutes of purchase.
  • After work has started, within 14 days — you can still cancel, and we refund what you paid less a deduction for the service you have actually had. The deduction is fixed and stated here in advance, not worked out afterwards:
    • Annual plan — we deduct one month at our standard monthly rate (£11.99) and refund the rest. Cancel inside 14 days and you get £68.00 of the £79.99 back, whatever day you cancel on.
    • Monthly plan — the month you have started is not refunded, because the bulk of the work for it is already done. Cancel any time to stop the next one.
  • After 14 days, or on renewal — the current term is non-refundable, but you can cancel any time to stop your plan renewing and you keep access until the end of the term you've paid for.

Why the deduction is one month, and not a few days. This is not a service that arrives evenly over a year. Your deep exposure scan runs once, at the start. The removal requests are legally binding and cannot be un-sent. The step-by-step instructions for the sites you have to action yourself are yours to keep the moment you read them. So almost all of the first pass lands in the first few days, and a deduction based purely on days elapsed would not reflect what we actually supplied. One month at the rate we openly charge everyone else for the same service is the honest measure of it — and it is stated upfront so you can decide before you pay, rather than discovering it when you ask for your money back.

The free exposure check costs nothing, so there is nothing to refund for it. To cancel or request a refund, use your dashboard or contact us.

Your statutory rights come first. Everything above is our refund policy, and it never overrides the law. Your right to cancel within 14 days is absolute: we will not refuse it, and the “abuse” paragraph below has nothing to do with it. If the Consumer Contracts Regulations 2013 would give you back more than the formula above does, you get the larger amount.

Goodwill refunds outside the 14 days. Beyond your statutory rights we will sometimes refund anyway, as a gesture, where something has genuinely gone wrong. That is discretionary, and it is the only thing we may decline where there is clear evidence of abuse — for example repeatedly subscribing, using the service in full, and then asking for the money back each time. To be unambiguous: this paragraph applies only to discretionary refunds after the 14-day period. It can never be used to refuse a statutory cancellation.

7. What we can and cannot promise

We send valid erasure and opt-out requests and chase them, but we do not control the companies that receive them. We cannot guarantee that every broker will comply, how quickly they will act, or that your data will never reappear — which is why the plan includes ongoing monitoring and re-removal.

Your dashboard shows each request's honest status: a site is only marked “Removed” when the broker confirms it, never before. Some sites offer no route we can action for you and are shown as self-service steps you complete yourself.

8. Acceptable use

You must use BLACKEYES only for your own personal data and for lawful purposes. You must not:

  • Submit another person's data, impersonate anyone, or provide details that are not your own
  • Use the exposure check or any data it returns to harass, stalk, or harm any person, or to access any account or system
  • Scrape, bulk-download, or automate access to the service beyond normal use, or circumvent security or rate limits
  • Use the service for any unlawful purpose

Breaching this section may result in suspension or termination.

9. The exposure check

The exposure check compiles information from publicly available sources and existing data-breach records, using automated processes and artificial intelligence. Automated systems can make mistakes, including misidentifying a person or surfacing outdated or inaccurate information. Results are provided for your information only and should be verified before you rely on them.

10. Limitation of liability

To the maximum extent permitted by law, the service is provided “as is” without warranties of any kind, and our total liability to you for any claim arising from your use of the service is limited to the amount you paid us in the 12 months before the claim. We are not liable for indirect or consequential losses.

Nothing in these Terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything that cannot lawfully be excluded. Your statutory rights under the Consumer Rights Act 2015 are not affected.

The cap does not apply to data protection. We sell a privacy service, so we will say this plainly rather than leave it to be inferred: if we breach data-protection law and you suffer damage as a result — including distress, with no financial loss at all — your right to compensation under Article 82 of the UK GDPR is not capped by the paragraph above, and we would not attempt to rely on it.

11. Privacy and data protection

How we handle your personal data is set out in our Privacy Policy, which forms part of these Terms.

12. Termination

  • You may cancel your plan or close your account at any time
  • We may suspend or terminate your account for breach of these Terms, or otherwise on reasonable notice
  • If we end it and you have done nothing wrong, you get the unused part back. Where we terminate on notice rather than for a breach by you, we refund the unused balance of the term you have paid for, pro rata to the days remaining. The same applies if you reject a change under section 14.
  • On closure, your data is deleted in line with our Privacy Policy

13. Governing law and where you can bring a claim

These Terms are governed by the laws of England and Wales. If you are a consumer, you keep the benefit of any mandatory protections of the law where you live.

You can always sue us in your own part of the UK. If you live in Scotland or Northern Ireland, you can bring a claim in the Scottish or Northern Irish courts, and we can only bring one against you there. Nothing in these Terms moves you out of your local courts, and we will not argue that it does.

14. Changes to these terms

We may update these Terms from time to time. Material changes will be communicated by email or a prominent notice on our website before they take effect. Continuing to use the service afterwards means you accept the updated Terms.

If you do not accept a material change, you are not stuck with it. Tell us and cancel, and we refund the unused balance of the term you have paid for, pro rata to the days remaining. “Accept the new terms or lose the rest of the year you paid for” is not a choice we will put you to.

15. Contact

For any questions about these Terms, please contact us.

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